This is an exciting career opportunity for a Customer Advisor to join our Finance team in Huddersfield! This role will be instrumental in driving forwards the efficiencies and effectiveness of the team.
Hours of work: Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 4.30pm
You will be assigned your own portfolio of retailers and clients. As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.
Your main responsibilities
- Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
- Review and make appropriate recommendations on new customer applications
- As necessary arrange for the distribution of standard letters and computerised statements in order to bring the matter to the customer’s attention
- The preparation of reports on debt management and credit control as required
- Prioritise and manage workload to meet key performance indicators
- Agree, negotiate, and enforce re-payment plans
- Maintaining contact with clients to ensure invoices are clear for payment
- Resolving queries both internally and externally around outstanding invoices
- Liaise directly with 3rd party collection agencies
- Providing accounts information to internal departments including weekly reports and KPI’s
About you
- Relevant experience working in a credit control role and ideally in a sales/customer service driven environment
- Ability to establish and maintain internal and external customer relationships at all levels
- Calm and professional manner
- Ability to influence and negotiate
- Team player with proactive positive attitude
- A systematic approach and an eye for detail
- Ability to make judgements on need for consultation and escalation
- Competent with Microsoft Office products
- Experience of using finance systems
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: In person
