At Bestpets, we supply thousands of quality pet products, from the finest quality feeds to fun and funky pet toys.
We currently have an opportunity for a Telesales Operator to join our dedicated Telesales team at Bestpets Exeter branch:
Unit P,
Yeoford Way,
Matford Park,
Exeter,
Devon,
EX2 8LB
Telephone: 01392 822050
Branch Information: https://www.best-pets.co.uk/trade/depot-locator?d=ba-Exeter
Using your experience of working in a customer facing environment you will provide excellent customer service to maximise sales.
As a Telesales Operator, you will be responsible for taking customers' orders over the phone, offering help and advice, and offering exclusive promotions to customers throughout the trading year.
Key responsibilities include:-
- Providing excellent customer service at all times
- Receive inbound telephone calls from customers placing orders
- Liaising with the depot management team to ensure you have up to date knowledge on any promotions in order to advise customers accordingly
- Contacting key customers proactively to sell items on special offer or boost sales
- Loading orders onto the system
- Other general administration duties as required
We’re looking for someone with;
- Experience of working in a customer facing environment
- Excellent communication skills, in person and over the phone
- Enthusiastic and personable manner to represent the business appropriately over the phone
- The confidence to advise customers of current promotions
- Flexible approach to daily responsibilities
- Good organisational skills
- IT proficiency and ideally system knowledge
In return for your hard work and commitment we offer:
- Competitive salary
- 30 days holiday (inclusive of statutory holidays)
- Free on-site parking
- Company pension
- Full training to do your job to the best of your ability
Job details
- Job type: Full-time, permanent
- Salary: £10.44 per hour
- Rate of pay: Hourly
- Hours of work: 37.5 hours per week
- Shift: 5 days- Mon- Fri
So if you’re looking for an opportunity to make an impact in a company dedicated to supplying pet retail traders the best quality merchandise available at the best possible prices, you could be the person we’re looking for.
