Job Description
Job Title Call Centre Agent
Salary To be confirmed
Location Home-working
Department Sales Team
Reporting Manager Reservation Manager
PURPOSE OF ROLE / RESPONSIBILITES
A key contributor within the Sales team. A customer-focused, efficient and pro-active Call
Centre Agent is being sought to support our trade (travel agent) partners
Established in 2007, Flexible Autos is a global brand working with many key travel companies, OTA’s and independent travel agencies across the
UK and Ireland.
We currently have a part time homeworking position available to support our Call Centre in Hoddeson, Hertfordshire
To be considered for this role you will need to have:
- excellent customer care skills
- a clear and friendly telephone voice
- good computer skills
- excellent communication skills
- good teamwork skills and the ability to work unsupervised
- the ability to work quickly and under pressure
- a professional attitude when dealing with customers.
For this position you will be required to work shifts, weekends and including some bank holidays.
The key person must be able to deliver outstanding and enthusiastic support and be able to demonstrate experience of outbound telesales. The role will involve the following responsibilities:
- To answer the Reservations telephone & action agent queries accordingly.
- To make new live bookings in our system
- To add, amend, & edit booking details in our system.
- To show a willingness to learn about our product in detail
- To offer ‘out of the box ‘ solutions for queries and be prepared to go the extra mile to help our customers
- Available to work on a Saturday / bank holiday on a rota basis
EDUCATIONAL QUALIFICATIONS
Essential
- Educated to minimum GCSE Standard or equivalent.
- Excellent English literacy and ability to communicate effectively
SPECIALIST/TECHNICAL KNOWLEDGE, SKILLS, APTITUDE
Essential
- Good knowledge of Microsoft Office – Word and Excel
- Excellent interpersonal & communication skills at all levels
- Proven organisational skills
- Ability to show initiative
- Ability to cope and adapt with the demands of significantly fast change
- Ability to demonstrate a creative approach when problem solving
- Excel skills
- Team player
EXPERIENCE
Desirable but not essential
- Experience and familiarity with Travel & Leisure products and marketplace
- Knowledge of travel agency groups / consortia’s.
Job Type: Part-time
Part-time hours: 22.5 per week
Salary: £10.00-£10.50 per hour
Benefits:
- Work from home
Schedule:
- Day shift
- Overtime
COVID-19 considerations:
The role is home based
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Remote
Reference ID: Call Centre Agent
