Location: Located in Lakeside Shopping Centre, The Quay just across from the Vue Cinema.
The Job:
The Assistant General Manager (AGM) is responsible for the performance of their unit. Reporting into the General Manager, the AGM is expected to take ownership of unit performance, measured by profitable growth, customer experience, staff retention, and unit standards. The AGM is an ambassador for Immersive Gamebox who should lead by example, and set the highest standards for themselves and their team whilst building a dynamic and exciting working environment
Characteristics:
Optimistic, enthusiastic and “can do” attitude
Highly responsible and trustworthy
Strong sense of ownership, but understands when to escalate issues
Strong work ethic
Precise, organized and attentive to detail
Thrives in a fast and changing environment
Calm under pressure. Able to troubleshoot and solve problems quickly
Commitment to efficiency and excellence - do things fast and right
Passion for customer service and experience
Communicates clearly
Requirements:
2 years management experience of a branded retail, hospitality or leisure unit
Experience of hiring, managing and developing a team
Proven track record of delivering customer satisfaction
Experience of working with technology, both customer-facing and for business operations
Benefits:
Looking to start with immediate effect
New and exciting concept, with an ambitious growth plan
A chance to test our games before the general public
Highly experienced Founders, Executive Team and Investors
A commitment to innovation, excellence and continuous improvement
Energetic and diverse team that enjoy the journey
