Job description
Performance
· Take ownership of the daily and weekly tasks to be completed by the reception team
· Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
· Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
Key Performance Indicators Performance
· Achievement of Oral Health Products target
· Smile checker completion
· Debt in line with practice target
· Open courses in line with practice target
People
· Build and nurture great working relationships with the Clinical team
· Be actively involved in the smooth running of the practice by working well with your practice team
· Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
Process
· Fill the diary and optimize appointment booking by using the principles of colour coded SMART diaries
· Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
· Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
· Always adhere to mydentist policies and procedures
Patients
· Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
· Accurately update and protect patient information including on the patient electronic database
· Book next appointments before the patient leaves and action reminders including courtesy calls
Person Specification
· Caring and compassionate
· Excellent interpersonal skills including a professional and welcoming telephone manner
· Excellent organizational skills in order to manage multiple tasks and process timelines
· Demonstrates flexibility
· Able to build strong relationships with the Practice team
· Excellent verbal and written communication skills
· Willingness to learn about all products and services offered
· Ability to use IT and operate a computer based systems,
Job Type: Full-time
Salary: £10.50 per hour
Benefits:
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Expected start date: 05/06/2023
