About the Role
Walnut Tree Health Centre in Milton Keynes is recruiting for a receptionist to work 20 hours a week (Monday to Friday 8.00 am to 12.00 pm). Responsibilities will include:
- Greeting patients, routing patients through appointment system
- Booking appointments at desk and on telephone
- Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
- Liaising with doctors and nurses regarding patient queries - passing on messages as required
- Following up requests for appointments, information from hospitals, booking transport or interpreters
About the Candidate
Essential:
- Good standard of communication, written and verbal - face to face and an excellent telephone manner
- Computer literate
- Caring, empathetic manner
- The ability to remain calm and courteous when working under pressure
- The ability to demonstrate respect for patient confidentiality at all times
Desirable:
- Knowledge of System One
- Experience of Primary Care
About Us
Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of 13,500 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.
We are currently a team of 3 GP Partners and 2 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:
- 2 x prescribing nurse practitioners
- Practice nursing team including chronic disease management, health screening and treatment room services
- Prescribing pharmacist
- A management and admin team providing comprehensive care and support
- Variety of trainees including F2, ST1/2&3 and student nurse
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
