S
Work Model
๐ 100% Remote
Employment
๐ผ Full-Time Direct
Recruitment Type
๐ก๏ธ Direct to HR Pipeline
Role Overview & Responsibilities
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.1. ่ทๅใฎ็ฎ็ใใฐใญใผใใซๆจๆบๆๆณใจAIใ้งไฝฟใใๆฅๆฌใฎใใชใใชใผใฎๅค้ฉใ่ชใไธปๅฐใใใๆฌใใธใทใงใณใฏใใฐใญใผใใซๆจๆบๆๆณใงใใ Salesforce Professional Services Methodology (SPSM)ใใใผในใซใใฐใญใผใใซใฎ Global Delivery Center (GDC)ใไธปๅฐใใ AI-Native Delivery๏ผAI-Native Agentic Delivery๏ผใ่ชใไธปๅฐใใๆฅๆฌใฎ Delivery Method ใฎๅค้ฉใ้ใใฆใๅฎขๆงใฎใใธใในๆๆใๆฏๆดใใๅฝนๅฒใงใใAI-Native Delivery ใจใฏใๅพๆฅใฎใไบบใไธใคใฒใจใคๆไฝๆฅญใงๆง็ฏใใใใใชใใชใผใใใใAIใจใผใธใงใณใใๆ่กๆๆ็ฉ๏ผใกใฟใใผใฟโข ่จญๅฎโข ใณใผใโข ใในใโข ใใญใฅใกใณใ็ญ๏ผใ็ๆใใไบบใๆๅณใฎๅฎ็พฉโข ๆค่จผโข ๆฟ่ชโข ใฌใใใณในใซๆณจๅใใใๆฐใใใใชใใชใผใขใใซใธใฎ่ปขๆใๆใใพใใGDCใไธ็่ฆๆจกใง็ขบ็ซใใใใฎใขใใซใๆฅๆฌๅธๅ ดใซๅฐๅ
ฅโข ๅฎ็ใใใๆฅๆฌใฎใใชใใชใผใฎใใๆนใใฎใใฎใๅค้ฉใใใใจใๆๅคงใฎใใใทใงใณใงใใใๅฎขๆงใซใจใฃใฆใฎ Trusted Guide๏ผไฟก้ ผใงใใใฌใคใ๏ผ ใจใใฆใๆฅญๅใฎๅฏ่ฆๅใจๆๅณใฎๆ็ขบๅใ่ตท็นใซใAgentforce ใใฏใใใจใใ Salesforce ใฝใชใฅใผใทใงใณใฎ่จญ่จโข ๆง็ฏโข ๆค่จผโข ๆฌ็ชๅฑ้โข ๅฎ็ๅโข ๅ
่ฃฝๅใพใงใไธ่ฒซใใฆใชใผใใใใๅฎขๆงใฎใใธใในๆๆใจ ROI๏ผๆ่ณๅฏพๅนๆ๏ผใๆๅคงๅใใพใใ2. ๆฌใใธใทใงใณใฎ็นๅพด(1) SPSMใใใผในใซGDCไธปๅฐใฎAI-Native Deliveryใ่ชใไธปๅฐใใๆฅๆฌใฎใใชใใชใผใๅค้ฉใใใฐใญใผใใซๆจๆบๆๆณใงใใ SPSM ใๅๅฐใซใGDCใใฐใญใผใใซใง็ขบ็ซใใ AI-Native Delivery ใใๆฅๆฌใฎใๅฎขๆงใฎใใญใธใงใฏใใง่ชใไธปๅฐใใพใใๅใซใฐใญใผใใซใฎๆๆณใ้ฉ็จใใใ ใใงใชใใๆฅๆฌๅบๆใฎใใธใในใณใณใใญในใใๅ็ฟๆ
ฃใซๅใใใฆๆ้ฉๅใใๆฅๆฌใฎ Delivery Method ใใฎใใฎใฎๅค้ฉใใชใผใใใพใใGDCใฎไธ็ๆฐดๆบใฎๆ่กๅโข ็ฅ่ฆใจๅฏใซ้ฃๆบใใชใใใๆฅๆฌๅธๅ ดใซใใใ AI-Native Delivery ใฎๆจ้ฒๅฝนใๆ
ใใพใใ(2) AI-Nativeใใญใธใงใฏใใฎใใชใใชใผใไธป่ฆใชๅทฅ็จใง่ชใไธปๅฐใใAIใจใผใธใงใณใใซใใ่ชๅๅ๏ผagentic automation๏ผใใใจใณใใใผใจใณใใฎAIใใญใธใงใฏใใใชใใชใผใฎไธป่ฆใชๅทฅ็จใซ้ฉ็จใใใใชใใชใผใฎใฟใคใ ใฉใคใณใๅคงๅน
ใซๅ ้ใใพใใ่ฆไปถๅๆ๏ผใฆใผใถใผในใใผใชใผไฝๆ๏ผๆๆๆฑบๅฎใฎ่จ้ฒ๏ผ่ชๅใใซใโข ใใใญใค๏ผใชใใถใผใใใชใใฃใจใใ5ใคใฎไธป่ฆใชๅทฅ็จใงใจใผใธใงใณใใฃใใฏใช่ชๅๅใๆดป็จใใๅๅทฅ็จใงAIใ็ๆโข ๅฎ่กใไบบใๆค่จผโข ๆฟ่ชใใใAI generates, humans decide๏ผAIใ็ๆใใไบบใๅคๆญใใ๏ผใใๅฎ่ทตใใพใใ็ๆใฎ้ใใจไบบใซใใๅ่ณช็ตฑๅถใไธก็ซใใใTrusted Guide ใจใใฆๅทฅ็จๅ
จไฝใไธปๅฐใใพใใ(3) AI-Native Delivery ใ่ปธใซใๅบ็ฏใชๆ่ก้ ๅใธๆกๅคงใใๆ่ก้ ๅใฏ Agentforce ใซใจใฉใพใใใData CloudใSalesforce ใใฉใใใใฉใผใ ๅ
จ่ฌ๏ผSales / Service / Marketing๏ผใๅค้จAIใตใผใใน้ฃๆบใพใงๅบใใใพใใAIใใผใซ็พคใ้ฉๆ้ฉๆใงๆดป็จใใใใชใใชใผใฎในใใผใใจๅ่ณชใไธก็ซใใใพใใๅพๆฅๅใจๆฏในใฆ้ซใ็็ฃๆงใๅฎ็พใใ็ญใใตใคใฏใซใงใฎ้็บใตใคใฏใซใๆจ้ฒใใพใใ3. ไธปใชๆฅญๅๅ
ๅฎนSPSMใใใผในใซGDCไธปๅฐใฎAI-Native Deliveryใ่ชใไธปๅฐใใๆฅๆฌใฎใใชใใชใผใฎๅค้ฉใ้ใใฆใๅฎขๆงใฎใใธใในๆๆใๆฏๆดใใพใใ็นๅฎใฎๅฝนๅฒใซๅบๅฎใใใใAI-Native Delivery ใฎๅ
จใใงใผใบใๅน
ๅบใๆ
ๅฝใใพใใAI-Native Delivery ใฎไธปๅฐใจๆฅๆฌๅธๅ ดใธใฎๅฎ็GDCใใฐใญใผใใซใง็ขบ็ซใใ AI-Native Delivery ใจ SPSM ใใๆฅๆฌใฎใๅฎขๆงใฎใใญใธใงใฏใใง่ชใไธปๅฐใใใๆฅๆฌๅบๆใฎใใธใในใณใณใใญในใใซๅใใใฆๆๆณใๆ้ฉๅโข ้ฉ็จใใๆฅๆฌใฎ Delivery Method ใฎๅค้ฉใใชใผใใใใAI-Nativeใใญใธใงใฏใใฎใใชใใชใผ๏ผagentic automationใฎๆดป็จ๏ผ ใจใณใใใผใจใณใใฎAIใใญใธใงใฏใใใชใใชใผใๅ ้ใใใใใไปฅไธใฎไธป่ฆใชๅทฅ็จใงAIใจใผใธใงใณใใซใใ่ชๅๅใๆดป็จใใๅๅทฅ็จใไธปๅฐใใใ- ่ฆไปถๅๆ: ่ค้ใชใๅฎขๆง่ฆไปถใฎๆฝๅบโข ๅๆโข ๆง้ ๅใ้ซ้ๅใใๆไฝๆฅญใซใใ่ช่ญๅใใใฎใซใผใใๆๅฐๅใใใ- ใฆใผใถใผในใใผใชใผไฝๆ: ่ฉณ็ดฐใง็ๆๅฏ่ฝใชใฆใผใถใผในใใผใชใผใจๅๅ
ฅๅบๆบใ่ชๅ็ๆใใในใใชใณใ่จ็ปใฎๆ้ใๅคงๅน
ใซ็ญ็ธฎใใใ- ๆๆๆฑบๅฎใฎ่จ้ฒ: ้่ฆใชใขใผใญใใฏใใฃไธใฎๆฑบๅฎใ่จญ่จไธใฎ้ธๆใ่ชๅ็ใซๆๆธๅใใ็ถ็ถ็ใงไฟก้ ผใงใใใๅฏไธใฎๆ
ๅ ฑๆบ๏ผsource of truth๏ผใใ็ถญๆใใใ- ่ชๅใใซใโข ใใใญใค: ใจใผใธใงใณใใฃใใฏใชใฏใผใฏใใญใผใซใใใใณใผใ็ๆโข CI/CDใใคใใฉใคใณโข ็ฐๅขๆง็ฏใๅน็ๅใใใ- ใชใใถใผใใใชใใฃ: ่ฝๅ็ใชใขใใฟใชใณใฐใจใใฌใผใทใณใฐใๅฎ่ฃ
ใใใจใผใธใงใณใใฎๆ้ฉใชใใใฉใผใใณในโข ไฟก้ ผๆงใใใใณใใใญใคๅพใฎ่ฟ
้ใชใใฉใใซใทใฅใผใใฃใณใฐใ็ขบไฟใใใๅ่ณช็ตฑๅถ AIใจใผใธใงใณใใ็ๆใใใกใฟใใผใฟโข ่จญๅฎโข ใณใผใโข ใในใโข ใใญใฅใกใณใใ ใฌใใฅใผใใๆค่จผใใๆฟ่ชใใใ็ๆใฎ้ใใ ใใงใฏไพกๅคใซใชใใใไบบใซใใๆค่จผใจๆฟ่ชใใปใใใซใใฆๅใใฆๆๆใซใชใใจใใๅๅใๅพนๅบใใใLLMใฎๆ่ปๆงใจใซใผใซใใผในใฎๆญฃ็ขบๆงใฎๅข็ใ่ฆๆฅตใใใใคใใชใใใชใขใใญใผใใงๆฑบๅฎ่ซ็ใซๅถๅพกใใใๆๆใใผในใฎใใขใณในใใฌใผใทใงใณ ในใใผใฟในๅ ฑๅ่ณๆใงใฏใชใใๅฎ้ใซๅไฝใใใฝใใใฆใงใข๏ผๅฎ็ป้ขโข ๅฎใใญใผโข ๅฎใใผใฟ๏ผใงใใซใใฎๆๆใๅฎ่จผใใใGDCใจใฎๅๅ ใฐใญใผใใซใฎGDCใจๅฏใซ้ฃๆบใใใใฎไธ็ๆฐดๆบใฎๆ่กๅโข ็ฅ่ฆใๆดปใใใชใใใใชใใชใผใๆจ้ฒใใใใๅฎขๆงใจ็ดๆฅๅฏพ่ฉฑใใฆในใณใผใใๅๆใใGDCๅดใธใฏๆฅๆฌๅบๆใฎใณใณใใญในใใๆ้คใใๆ็ขบใง่ชค่งฃใฎใชใๆ็คบใจใใฆไผ้ใใใ4. ๅฟๅ่ฆไปถๅฟ
้ ่ฆไปถ๏ผMust๏ผๅฎๅ็ต้จ: 5-11ๅนดไปฅไธใฎใจใณใฟใผใใฉใคใบโข ใทในใใ ใซใใใใณใณใตใซใใฃใณใฐใใพใใฏ่ฆไปถๅฎ็พฉใใ่จญ่จโข ้็บโข ใในใโข ๆฌ็ช็งป่กใซ่ณใๆง็ฏใใญใปในใฎไธปๅฐ็ใชๅฎๅ็ต้จใITๆง็ฏใใญใปในใฎ็่งฃ: ๆฆ็ฅ็ญๅฎโข ๆๅณๅฎ็พฉใใ่ฆไปถๅฎ็พฉใ่จญ่จโข ้็บโข ใในใโข ็งป่กใซ่ณใไธ้ฃใฎใใญใปในใฎๆทฑใ็ฅ่ฆใAIใชใใฉใทใผใจๅฎๅๆดป็จ็ต้จ: AIโข LLMใๆดป็จใใใฝใชใฅใผใทใงใณๆง็ฏใใพใใฏAIใใผใซ็พคใ็จใใๅฎๅๅน็ๅใฎ็ต้จใใๆจ่ซโข ็ขบ็ใใผในใใจใใซใผใซใใผในใใฎๅๆนใฎๅบ็ค็่งฃใ่ซ็็ใณใใฅใใฑใผใทใงใณๅ: ๆๅณใๆ็ขบใซ่จ่ชๅใใใๅฎขๆงใใใผใ ใจๅๆๅฝขๆใงใใๅใ่จ่ช่ฝๅ:- ๆฅๆฌ่ช: ๆตๆข๏ผใๅฎขๆงใจๅๆปใซๅๆๅฝขๆใงใใใใจ๏ผ - ่ฑ่ช: ใใธใในใฌใใซ๏ผGDCใฎใกใณใใผใจๆ่ก็ใช่ฉณ็ดฐใ่ญฐ่ซโข ๆ็คบใงใใใใจ๏ผๆญ่ฟ่ฆไปถ๏ผWant๏ผๆฅญๅๅๆโข ใขใใชใณใฐ๏ผUML / BPMN / DMN ็ญ๏ผใฎ็ต้จ้กงๅฎขๆ่กโข ๅๆๅฝขๆใใจใณใฟใผใใฉใคใบใขใผใญใใฏใใฃใฎ็ต้จAPI๏ผใคใณใใฐใฌใผใทใงใณ่จญ่จใๆฐๆ่กๅฐๅ
ฅๆๆกโข PoC ใฎ็ต้จSalesforce ใใฉใใใใฉใผใ ๏ผApex / Flow / Data Cloud๏ผใฎ้็บ็ต้จAgentforce ใใฏใใใจใใๅฏพ่ฉฑๅAIโข ใจใผใธใงใณใ้็บ๏ผใใญใณใใใจใณใธใใขใชใณใฐใAIใชใผใฑในใใฌใผใทใงใณใใจใผใธใงใณใใใฌใผใ ใฏใผใฏ๏ผใฎ็ต้จ็ฐๆๅ็ฐๅขใงใฎๅๅ็ต้จใใใใณใคใณใGDC็ญใฎๆตทๅคๆ่ก่
ใจ่ฑ่ชใงๅๅใใ็ต้จSalesforce ่ชๅฎ่ณๆ ผ๏ผAdministrator / Platform Developer / Applicationโข System Architect ็ญ๏ผ5. ๆฌใใธใทใงใณใงๅพใใใ็ต้จใฐใญใผใใซๆจๆบๆๆณ๏ผSPSM๏ผใจAI-Native Deliveryใใ่ชใไธปๅฐใใฆๆฅๆฌๅธๅ ดใซๅฐๅ
ฅโข ๅค้ฉใใๅฎๅ็ต้จAIโข ใใผใฟใๅๆใจใใๆๅ
็ซฏใใชใใชใผใขใใซใฎๅฐ้ๆงๆๅณๅฎ็พฉใใๅฎ็ๅใพใงใไธ่ฒซใใฆๆ
ใใๆฅญๅๅค้ฉใฎๅฎๅ็ต้จ่คๆฐใฎๆ่ก้ ๅใๆจชๆญใใ็ทๅ็ใชใณใณใตใซใใฃใณใฐ่ฝๅใฐใญใผใใซใใผใ ๏ผGDC๏ผใจๅๅใใใฐใญใผใใซๆจๆบๆๆณใๆฅๆฌๅธๅ ดใซ้ฉ็จใใ็ต้จ6. ๆฑใใไบบ็ฉๅAIใๆญฆๅจใซใงใใๆน: ๅพๆฅใฎใใๆนใซๅบๅทใใใAIใๆฐใใใใฏใใญใธใผใ็ฉๆฅต็ใซๅใๅ
ฅใใใใชใใชใผใฎๅฝขใใฎใใฎใ้ฒๅใใใใๆนใๅค้ฉใ่ชใไธปๅฐใงใใๆน: ใฐใญใผใใซๆจๆบๆๆณใจAI-Native Deliveryใๆฅๆฌๅธๅ ดใซๅฐๅ
ฅใใๆฅๆฌใฎใใชใใชใผใฎใใๆนใใฎใใฎใๅคใใฆใใๅฝไบ่
ๆ่ญใๆใคๆนใTrusted Guide ใใใใๆน: ใ่ชใๅปบใฆใใใใใๆนๅไปใโข ใฌใใฅใผโข ๆฟ่ชใใใใธใฎ็บๆณ่ปขๆใๆฅฝใใฟใAIใฎ็ๆ็ฉใ็็ขบใซๆค่จผโข ๅคๆญใงใใๆนใ้ซใๅฝไบ่
ๆ่ญ: ๆกไปถใฎๆๅใซๅใใฆ่ชใใใญใปในใจๅ่ณชใใณใณใใญใผใซใใใใญใใงใใทใงใใชใบใ ใๆใคๆนใๆฆ็ฅ็ใชใผใใผใทใใ: ๆๅใ่ๆฏใฎ็ฐใชใๅคๅฝ็ฑใใผใ ใ็ตฑๅใใๅ
ฑ้ใฎใดใผใซใธๅๅผทใๅฐใใๆนใUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Frequently Asked Questions
How do I apply for the AI Native Delivery Consultant position at Salesforce?
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