Manager, Central Operations

About the role and team

Working in Central Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. Whether you are scaling the future of Autonomous Vehicle fleets, driving growth for our multi-billion dollar Grocery & Retail business, or leading operations for a major geographic market, you will be at the heart of our mission to move the real world. You'll need to take extreme ownership, stay adaptable in the face of shifting regulations or market dynamics, and build with both urgency and care.

This role is about navigating ambiguity and making smart decisions with imperfect information. You will act as a hands-on operator and a strategic architect, often building processes from the ground up while managing senior-level partnerships. If you are energized by the \"messy\" reality of doing big things and are motivated by tangible, real-world impact, this is where you'll grow.

What you'll do

• Lead team and design GTM covering GDP, Strategic, ENT Large to align commercial actions to platform objectives set by Strategy team
• Responsible for merchant total investment target (Ads, Offer, MPI) across GDP, Strategic, ENT-Large
• Responsible for target of strategic initiatives including In store pricing (ISP), Exclusivity etc
• Own execution of deal desking under Strategy team deal renewal principles and process
• Own campaign recruitment, MOU, JBP enablement
• Maintain merchant SOT covering decision matrices, merchant persona, CP, MPI, Total merchant investment calendar and commercial milestones calender
• Engage senior commercial leaders and unleash productivity of sales team via adoption of merchant intelligence tool suite
• Coaching and mentoring GTM team members

Basic Qualifications

• 8 + years of experience in Sales Operation, B2B GTM, Sales leadership role in a tech company.
• Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing business units leading a team of ICs.
• Exceptional business acumen. Understand client needs and can derive GTM milestones to drive synergy between platform growth objectives and client growth.
• Strong stakeholder management skills with experience influencing senior leadership and cross-functional teams.
• Resilience and adaptability-the ability to thrive in dynamic, unstructured environments with a \"get-it-done\" attitude.
• Bachelor's degree or higher.

Preferred Qualifications

• Japanese language proficiency both speaking and writing are nice to have
• Demonstrated proficiency building AI-enabled and agentic solutions that translate business logic into scalable workflows. Experience working with AI agents, repositories, knowledge bases, and structured data to automate and improve processes

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.